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Coronavirus (COVID-19) service update from Calligo

By Calligo | 17 Mar 2020

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Our principal concerns during this Coronavirus (COVID-19) pandemic are the health and wellbeing of our staff and their families, whilst maintaining our service operations to you, our customers.

Precautionary Measures

As the virus continues to spread, so we now need to take further precautionary measures to limit its impact upon our teams across our various locations. These measures include:

Introducing Remote Working

Until further notice, we have implemented a ‘working from home first’ stance in order to help minimise the impact of the virus on all staff. We are ensuring that all staff members have the equipment, connectivity, space and environment at home to deliver the service you expect.
For certain roles and functions where office presence is currently required, teams have been split to work from the office on a rota basis. We are also ensuring that hygiene and distancing protocols are observed, and are working with our landlords to introduce more frequent and extensive cleaning.
We are fully prepared so that as circumstances and guidance change, we can immediately move to have all staff work remotely from their own home until such time as we deem it safe to fully return to their office

Ceasing Travel and Off-site Events

With immediate effect we are ceasing all inter-office travel until further notice. We are also cancelling all off-site training and events, so as to limit staff exposure to populous places, such as travel hubs and conference centres.

Limiting Client Site Visits

To reduce the risk to you, our customers, and our own staff, we are adopting a ‘remote first’ approach for all on-premise support and all client consultancy service meetings until further notice. This includes the suspension of Network Admin monthly on-site visits.

What this means for your service

The aim of these measures is to help ensure that there is not a drop in the level of service provided to you. However there will be slight adjustments to how the services are delivered, as we look to limit the in-person contact to only what is absolutely essential.

All of our teams can operate remotely and securely. Our remote working capabilities are tested regularly throughout the year to validate our Business Continuity Plan and we are prepared for our entire workforce to work remotely for an extended period.

The services and data centres operated by Calligo are redundant and built on a multiple site configuration, with flexibility to scale should there be an increased demand for resources.

Based on current information, we expect the Coronavirus pandemic will last for several months. It is therefore vital that we are prepared for action that will last for an extended period.

We will continue to actively monitor the situation and local government advisories and will provide further updates as the position changes. It is our intention to return to normal working practices as soon as it is safe to do so.

Should you have any questions on the above, please reach out to your usual Calligo contact, or contact the team directly.

If you need support with any of our services, please submit a support request in the usual way.

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