Case Study: Mayhew

How IT Managed Services & Microsoft Azure from Calligo doubled productivity and halved IT costs

What the client said

“Calligo has practically halved our IT spend. But Calligo’s value is not just in reducing hard costs. They have also helped us become more profitable. They have delivered productivity gains from new tools and a high-performance helpdesk.”

Marcia Mayhew, President & CEO at Mayhew

 

 

Annual cost of Calligo’s monthly per user IT Managed Services is less than the annual cost of the outgoing head of IT

 

Annual managed cloud costs are less than half of the refresh and maintenance costs of the previous on-premise equipment

 

The service that Calligo’s Customer Service Desk (part of IT Managed Services) alone delivers would have required two more hires

 Industry
Office interior design consultancy

 

 Location
Ontario, Canada

 

 100 
employees

 

 2
office locations

 

 4
person IT team

 

 4
vendors considered

 

The client

 

Mayhew is a leader in office interior design, employing more than 100 people across two offices in Ontario, Canada. It provides integrated interior design services that maximise clients’ investment in workspace, from workplace strategy all the way through to design, space management and maintenance.

 

Prior to Calligo, Mayhew employed a four-person IT team who devised the overall IT strategy, managed the on-premise resources and networking, and provided endpoint and application support to the business. The company was growing rapidly and for the internal IT function to keep pace with the growth and continue to provision and support all the employees to the same high standards, it would have to grow with it.

 

This ongoing requirement for further investment eventually created a tipping point. It became no longer financially viable for Mayhew to continue to fund and grow an internal IT department.

Calligo services in summary

 

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IT Managed Services

“The decision to outsource our IT was not an easy one. But the financials for continuing to grow our IT department simply did not stack up – it added further cost to every head we grew by.”

 

 

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Microsoft 365 Services

“We now use Teams, Planner, Office, SharePoint and many more of the applications, and our speed and even quality of work has improved as a result, which would never have occurred were it not for Calligo’s input.”

 

 

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Microsoft Azure Services

“We had a flood at one of our office locations, forcing many of our team to work from home via VPN. Our delivery was impaired, which was reflected in that month’s billings. Moving to Azure has meant this does not happen again.”

 

 

 

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Service 1: IT Managed Services

 

Calligo provides Mayhew with a full suite of IT Managed Services, including proactive network monitoring, patch management, security, desktop optimization and warranty management. Mayhew also has an assigned Network Administrator whose responsibility it is to ensure the network is continuously operational. Key to this is a set of more than 250 best practices and functional requirements, defined with Mayhew, that are based on industry standards and Mayhew’s operational requirements, including its regulatory obligations. These include back-up schedules, network speeds, security patching regimes and similar. The Network Administrator performs regular checks of the network, including on-site visits, to identify and resolve any misalignments with the best practices before they become business risks.

 

Calligo also provides a 24×7 Helpdesk, contactable through chat, email and phone, to remotely support the 100+ employees with troubleshooting requests, application support and “how to” assistance. But the value of the Helpdesk does not only come from resolving the problems presented to them. Calligo’s team is also able to identify recurrent problems and isolate and remedy the root causes – a process that can be invaluable to professional services businesses.

 

 

Service 2: Microsoft 365

 

Calligo’s IT Managed Services teams include a nominated Virtual CIO, or vCIO, who supports clients in their strategic IT planning. They will translate their clients’ needs and ambitions into measured IT strategies, budgets and plans, and guide clients through their implementation. They will also make recommendations for operational improvements based on input from the Helpdesk and Network Administrator.

 

On seeing Helpdesk data and noticing the number of disparate collaboration tools that the company was using, Mayhew’s vCIO recommended the introduction of Microsoft 365. It would prove to be a highly profitable migration. The monthly per user pricing model made clear financial sense compared to individual software licences and their renewals; while the intuitive, recognisable interfaces of Microsoft’s collaboration apps meant that users would adopt the new tools easier and experience less downtime.

 

 

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Service 3: Azure Services

 

Currently, Calligo is supporting Mayhew in its migration to the cloud. Its on-premise hardware was nearing end of life, but the refresh costs were unacceptable. Rather than commit to CAPEX spend, Calligo advised migrating to Microsoft Azure, while keeping large CAD-based data files on new, smaller, more efficient on-premise resources.

 

Relying on Azure for the bulk of Mayhew’s operations would not only complement the move to Microsoft 365, but would also reduce costs, simplify the previous back-up processes and improve accessibility.

 

What the client said

"What sealed it for us was the professionalism during the selection process. The responsiveness, attention to detail and overall service levels were remarkable. We felt that this was likely to be indicative of the way Calligo would deliver their services, which gave us confidence in their selection.” 

Marcia Mayhew, President & CEO at Mayhew

 

More about the services in this case study

 

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IT Managed Services

Keep your teams productive and boost profitability with a proactive, strategic and tailored managed IT service

 

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Microsoft 365 Services

Make your data available everywhere your employees are, through the industry-leading platform, delivered by Microsoft Partners.

 

orange-spheres-3Managed Cloud Services

Ensure the continuous availability, security and data privacy protection of your data with high performance managed cloud infrastructure 

 

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