Case Study

The Medical Specialist Group (MSG) UK

The Challenge

MSG, a healthcare provider in Guernsey, upgraded its operations with a new patient record system and cloud-based technology infrastructure. Calligo provided data security support.

Based in Guernsey in the Channel Islands, The Medical Specialist Group (MSG) provides high quality and affordable specialist health services. 

The organisation was in the process of upgrading its operations and one of the major planned advancements was the roll-out of a new electronic patient record system. MSG recognised that cloud-based technology infrastructure would be essential for their future digital transformation.

As MSG approached this new phase, security was one of their chief concerns. In the health sector, patient data confidentiality is paramount and, in terms of GDPR, medical records are classed as a special category of data. There was a clear and urgent requirement to make sure MSG’s data security was as stringent as possible and MSG trusted us to partner with them on their journey.  


The Action

Calligo provided a three-fold action plan to manage MSG’s IT infrastructure with enhanced security and outsourced data protection expertise.

With a thorough understanding of the health sector, we were able to step in immediately and set in motion a strategy to host and manage the IT infrastructure in the most appropriate way, given the sensitivity of the data MSG held.  

The initial action plan was three-fold as we took ownership of the infrastructure, provided enhanced security, and managed the IT estate. 

In addition to these cloud-managed services and separate to the technical side, MSG also looked to our expertise to make sure they were managing their policies and data appropriately. Our Data Protection Officer as a Service (DPOaaS) was deployed to provide outsourced expert support and advice, and to oversee processes relating to GDPR. This aspect is part of a long-term journey and is vital in helping MSG to understand their data on an ongoing basis. 

Calligo identified our requirements and put together a package that met our needs. We were also impressed by the relationship; this is not just a commercial relationship – we wanted a strategic partner and a trusted advisor to work really closely with our team to give us resilience and security.

Jon Buckland
Chief Executive, The Medical Specialist Group

The Impact

Calligo’s security measures, including a fully managed Security Operation Centre, protect MSG’s sensitive data, giving them confidence in their reputation.

From the outset, an improved security stance was key to the success of the project and MSG now benefits from a fully managed Security Operation Centre (SOC) with 24/7 threat hunting. This means that any potential exploitation can immediately be identified and acted upon. This enhanced security mitigates any risk and gives MSG full confidence that their excellent reputation will remain intact. 

By continuing to take advantage of our outsourced DPOaaS, MSG can be sure that the sensitive data they are holding is being looked after in the best possible way, both now and in the future. 

Resilience and security are critical for a healthcare provider and our facilitation of the new cloud-based technology infrastructure and data protection expertise has enabled MSG to greatly improve its healthcare provision and, ultimately, save lives.

Talk to a Calligo specialist today